Preparing Your IT Department as a Small Business

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As we are in a digitalized age of technological development, almost all types of information go through intricate computer systems. That is especially true for companies and corporations with offices. Since we interact with gadgets and devices every day, it’s easier to familiarize ourselves with user interfaces, new features, and mechanics.

Why Do We Need an IT Department?

But just like any other electronic device, computers and servers can malfunction because of a variety of different reasons.

However, we’re not all tech experts since most of us are users and only know the basics when operating our workstations. While some individuals know how to troubleshoot their computers to an extent, it’s not necessarily a guarantee that this will solve any underlying problems. As such, having trained IT experts to ensure that your administrative system, servers, and any other electronic system near you can perform in peak condition.

That is especially true in most office settings and businesses that revolve around digital industries such as E-commerce, shipping, and cloud applications. With servers and databanks being the forefront of these industries, IT industries should always be functioning to maintain both the company’s hardware and software.


But here’s a question that most business owners have been wondering: how do you set up your IT department for your small business?

Well, here’s what you can do:

Aim for Simplicity

First and foremost, users want to know what they are doing in the software and have a clear sense of direction on how it should be operated. Having a user interface that is too complex won’t just put people off, but can also be detrimental to the workplace’s productivity.

Therefore, user interfaces and designs should be straightforward and concise. Sometimes, there is strength in the simplicity of designs. Complexity does not always equate to being right.

Make It Scalable

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Sure, your IT department might be a good fit for your business, but will it be able to scale well if your business will grow to a larger size? As such, there should be an existing business plan that will help your IT department grow and accommodate a larger company.

For instance, most small businesses will use a basic file-sharing application that can accommodate a few gigabytes of information, which is probably good for at least 15 to 20 employees. In a few years, you might have to avail of more advanced forms of file-sharing platforms that can avail for hundreds of employees.

Fortunately, with recent developments in cloud technology, it’s easier to scale both cost and function depending on your needs. Most cloud systems will be able to calculate the storage and price based on the size of the workforce, the type of files being sent, and the type of industry.

Build Rapport

The first few stages of your business will determine the future outcomes of your work. If this is the case, then it’s best to look at the early indicators of future needs.

If you’re in doubt about your staff’s needs, there’s no hurt in asking away and building a professional relationship with the support staff. Having a direct line of communication can expedite troubleshooting and mitigate any future problems that might arise.

Have a Failsafe System

Most of the time, the IT department is revolved around fixing technical issues and solving system problems that might arise in the future. As such, most IT departments will need to be quick on their feet to mitigate any errors.

Get Insurance

We can’t deny that most we do make mistakes as humans, even for IT departments and businesses that leave little margin for errors, which is why we will need insurance if we commit mistakes. Error and Omissions insurance is an excellent way of ensuring that when a client decides to sue for damages, you will at least have some breathing room. This type of insurance is so crucial that most insurance agencies pay for the cost of E&O insurance for insurance agents.

Keep Your System Versatile

No matter how complex the issue might be, having a good plan already plotted out can ensure that there is already a flowchart of a process that can be followed if a particular scenario might present itself.

While it’s good to keep your system simple so that your staff can easily navigate their daily tasks, it doesn’t hurt to engineer your system against any possible problem. However, most business owners should find a balance between simplicity and overcomplexity, especially when all of these theoretical problems could lead to an unnecessarily complicated system, which can cause more complications to troubleshoot.

Setting up an IT department is more than just finding experts with years of experience; it’s also about finding a balance between simplicity and complexity. Even though you might have a sound system for your business as of the present moment, it does not guarantee that it will efficiently work once it grows. Thus, it’s essential to be quick on your feet when adapting and expanding your business.

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